By booking a visit with NW Private Nurse Partners, you (the patient, guardian, or authorized representative) agree to the following terms and conditions.
1. Cancellation & Scheduling
- A minimum of 48 hours' notice is required to cancel or reschedule a visit without penalty. Cancellations with less than 48 hours' notice may be subject to a cancellation fee.
- NW Private Nurse Partners reserves the right to reschedule or cancel a visit due to nurse unavailability, inclement weather, or circumstances beyond our reasonable control.
2. Home Environment & Safety
- The patient or responsible adult must ensure that the home is safe and accessible for the nurse prior to and during the visit.
- All pets must be secured (in a separate room, crate, or outside) for the entirety of the visit, without exception.
- The home must be free from hazards including smoke, weapons, and hostile individuals.
- Our nurse reserves the right to decline or end any visit if the environment poses a safety risk. A cancellation fee may apply.
3. Scope of Care
- Services are provided by licensed RNs and complement, but do not replace, care from your physician.
- NW Private Nurse Partners is not an emergency service. In a medical emergency, call 911 immediately.
- Our nurses may decline any service outside their professional scope of practice.
4. Patient Responsibilities
- NW Private Nurse Partners nurses do not have access to your medical records. It is the patient's (or family's) responsibility to provide the nurse with a full and complete medical history during the initial visit, including all current medications, diagnoses, allergies, and recent procedures.
- The patient or a responsible adult must be present for the full duration of the visit.
5. Payment
- NW Private Nurse Partners is a direct-pay service. Payment is collected at the time of booking. We do not bill insurance.
- Refund requests are reviewed case-by-case at the sole discretion of NW Private Nurse Partners.
6. Limitation of Liability
- Northwest Private Nurse Partners LLC's liability in connection with any single visit shall not exceed the amount paid for that visit.